Our Services
Maintenance, repair and spare parts supply for reliable perimeter protection
Service for security-critical systems
Perimeter protection systems safeguard people, infrastructure and operational processes. Their effectiveness is proven not in normal operation, but in situations where systems must perform reliably.
Service goes beyond maintenance. It includes the structured assessment of system conditions. Risks are identified at an early stage, downtime is minimized and systems are operated safely and predictably over the long term. At the same time, professional service forms the basis for transparent compliance with regulatory requirements and operator obligations. Our scope of services includes maintenance, repair and spare parts management – including multi-vendor systems. Dedicated contacts, clear scheduling and documented processes ensure that all measures are planned, implemented and tracked transparently. The true value of service becomes evident not during routine operation, but when unexpected situations occur.
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Our Service Solutions
Maintenance & Regulatory Inspections
Regular maintenance and statutory inspections in accordance with ASR A1.7 ensure compliant operation and contribute significantly to the long-term availability of security-critical systems. Beyond technical execution, our international service partner network conducts structured condition assessments, creating transparency regarding wear, operational load and necessary actions. Maintenance therefore becomes the predictable foundation of stable and reliable system performance.
Typical scope of services:
- Maintenance of security-critical components
- Statutory safety inspections including complete documentation
- Early identification of wear, stress impact and performance deviations
Repair & Troubleshooting
In the event of a malfunction, a technical assessment of the root cause and its security relevance is carried out. Measures are prioritized, coordinated and professionally implemented. The objective is not only short-term correction, but the sustainable restoration of full functionality with documented traceability.
Typical scope of services:
- Analysis and resolution of system malfunctions
- Professional repair of defective components
- Integration of suitable spare parts
Spare Parts & Availability
Original spare parts are essential for the long-term operational reliability of a system. The wear of security-critical components is part of a regular lifecycle. In addition to short-term supply, PeriGuard and its international partner network support operators in developing structured on-site spare parts strategies. This enables predictable risk management and reduces unplanned downtime.
Typical scope of services:
- Consultation on spare parts requirements
- Selection of suitable component variants
- Planning and structuring of spare parts inventory
Your service in 3 steps
Contact & Prioritization
Urgent malfunctions are handled by phone, while scheduled services can be submitted via the service request form. Every request is immediately prioritized and assigned to a responsible contact within our international partner network.
Technical Assessment & Action Planning
The situation is evaluated with regard to root cause, security relevance and required corrective measures. Based on this assessment, a structured action plan is developed in coordination with our international partner network.
Implementation & Documented Traceability
The agreed measures are professionally implemented by our international partner network. Results, condition assessments and completed work are documented transparently and communicated clearly to ensure full traceability.
Cross-Manufacturer Service Expertise
Perimeter protection systems often consist of different system generations and manufacturers. PeriGuard and its international partner network support both proprietary installations and existing third-party systems within integrated infrastructures. Technical assessment, repair and spare parts supply are carried out independently of the original manufacturer. Even for legacy systems or installations that are no longer actively distributed, we support operators in maintaining full functionality. This ensures that operators benefit from a central point of contact for structured, sustainable and compliant system operation.
…and many more
Ensure the Operational Reliability of Your System
Urgent malfunction or scheduled service – we support you in a structured and reliable manner.
Frequently Asked Questions
How can I reach service in case of an emergency?
In the event of urgent malfunctions or security-critical issues, you can reach our international service partner network by phone at
+49 (0)5258 500 758.
Your request will be immediately assessed and prioritized.
When should I use the service request form?
For scheduled services such as maintenance, spare parts requests or non-urgent service interventions. The structured form helps us assess the technical situation efficiently and coordinate the appropriate next steps through our international partner network.
What does maintenance include?
Maintenance includes the inspection of security-critical components and functional testing of the system.
Depending on the installation and regulatory requirements, maintenance may also include safety inspections, condition assessment, documentation and recommendations for corrective measures. All services are carried out and documented by our international partner network to ensure compliance and long-term operational reliability.
Can repairs be carried out during a scheduled maintenance visit?
If minor corrective measures are technically appropriate and can be implemented immediately, they may be performed on-site following consultation. Materials and additional effort will be invoiced separately.
How often should maintenance be performed?
Maintenance intervals depend on usage, environmental conditions and system configuration. In practice, installations are typically serviced once or twice per year. Our international partner network can recommend a maintenance schedule tailored to your operational requirements and regulatory obligations.
Can systems from other manufacturers also be serviced?
Yes. PeriGuard provides cross-manufacturer service expertise. In addition to our own perimeter protection systems, our international partner network also supports third-party installations and integrated legacy infrastructures.
Do you support spare parts supply and inventory planning?
Yes. In addition to short-term spare parts supply, PeriGuard and its international partner network also provide consultation on structured on-site spare parts strategies to ensure long-term operational reliability.
Can photos help when submitting a service request?
Yes. Photos support the technical assessment and help accelerate coordination and prioritization within our international partner network. Providing visual documentation enables faster evaluation and more efficient planning of corrective measures.